Question 1

How does Voxelvia3D turn images into 3D models?

Accepted Answer

Voxelvia3D utilizes specialized serverless AI wrapper pipelines. The pipeline takes a single flat 2D image, extracts its depth and dimensional parameters to reconstruct a raw 3D mesh, and then applies automated post-processing scripts (decimation, quad retopology, watertight checks) so the output is ready for physical 3D printers.

Question 2

How do credit balances work?

Accepted Answer

Our service operates on a credit-based structure. Standard signups start with 0 credits and can access our unrestricted Sandbox preview mode for free. Beta invitees receive specialized starter balances. When creating a job, credits are reserved based on the generation fidelity: 1 credit for Fast mode and 6 credits for Quality mode. Credits are only permanently deducted upon a successful generation output.

Question 3

What is your refund policy for failed runs?

Accepted Answer

If our backend validation pipeline detects that a mesh generation has crashed, failed to repair micro-holes, or was manually cancelled by the user during the processing queue stage, the reserved credits are immediately refunded back to your account profile database automatically.

Question 4

Are the generated models compatible with 3D printer slicers?

Accepted Answer

Yes, this is the primary problem Voxelvia3D solves! Standard raw AI models are often full of micro-holes, floating fragments, and non-manifold edges which slicers like Bambu Studio, Cura, or PrusaSlicer read as un-printable errors. Our post-processing pipeline automatically patches these defects, producing clean, sliceable manifold geometries.

Question 5

Which 3D file formats can I download?

Accepted Answer

Every successful conversion triggers automated file conversions, making three separate file formats available for direct download: GLB (ideal for digital/AR usage), OBJ (standard 3D editor format), and STL (the industry standard for FDM and resin 3D printing).

Question 6

What is a watertight mesh scorecard?

Accepted Answer

Our scorecard checks the shell boundary properties of the output model before you download it. It runs automated checks to confirm if the mesh is fully watertight (manifold), counts the exact triangle boundaries, and records which processing algorithms were executed.

Question 7

What is quad retopology and decimation?

Accepted Answer

Raw AI generations often yield extremely high, unoptimized polygon counts (triangles) that crash local editors. Our pipeline runs collapse decimation algorithms to reduce the polycount down to your target boundary limits (5,000 for low, 20,000 for medium, and 50,000 for high fidelity) while maintaining curvature profiles.

Question 8

Can I adjust the polycount density?

Accepted Answer

Yes! In the Generator Workspace panel, you can choose between low, medium, high, and original fidelity options. This gives you direct control over the level of detail and model size before you submit the task to our serverless queue.

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